Many foreigners in Finland complain about how though it is to get full banking services from Finnish banks. While Finns just need to show their driving license it can often be a pain for citicens of other countries to receive the same services such as online banking.
Luckily this will change now. Finland's Discrimination Tribunal has ruled that Finnish banks have to accept foreign ID documents. You can find more detailed information on the topic from Yle News or read the tribunal's official press release (in English).
This should make your next visit to the bank much more easy.
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